Aschen respects the privacy of our clients and website visitors. We adhere to the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy outlines how we handle personal information in connection with our services and website at aschen.com.au.
We may collect personal information including names, business names, contact details, ABNs, and billing information provided directly by clients. This information is typically collected via our website forms, direct communications, and service agreements. We also collect standard website usage data such as IP addresses and browsing behaviour through our website using tools like Google Analytics and other tracking technologies.
In delivering our services, we may access client platforms, systems, and data — including third-party tools such as CRMs, email platforms, spreadsheets, project management software, and communication tools — solely for the purposes of the agreed engagement.
Information is used to deliver and manage our services, communicate with clients, process payments, and meet our legal obligations. Specifically, this includes:
We do not use personal information for unsolicited marketing. If you have subscribed to communications from us, you may unsubscribe at any time by emailing privacy@aschen.com.au and your request will be actioned within 5 working days.
Some of our services involve the use of artificial intelligence tools, including large language models and AI-powered automation platforms. Where AI tools are used as part of service delivery, this will be disclosed and agreed with the client prior to implementation.
Where client or client customer data is processed by AI systems, we take reasonable steps to ensure those systems are used only for the agreed purpose, that data is not used to train third-party models without consent, and that appropriate data handling safeguards are in place. Clients are encouraged to review the privacy policies of any AI platforms used in their service delivery.
In delivering workflow automation services, Aschen may require access to client systems, platforms, and tools. This access is:
Clients are responsible for ensuring that any access granted to Aschen complies with their own obligations to their customers, employees, and applicable law.
We do not sell or deal in personal information. We use reputable third-party platforms to operate our business, including automation and integration platforms, cloud-based productivity and accounting tools, and where applicable, advertising platforms such as Meta and Google. Information is only shared with these providers to the extent necessary to deliver our services.
Some of these providers store data on servers outside Australia, primarily in the United States, and potentially other regions where our third-party providers operate. We take reasonable steps to ensure they handle information appropriately.
We may disclose information where required by law or to protect our legal rights.
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. Personal information is retained for as long as necessary for business and legal purposes, after which it is securely destroyed or de-identified.
Our website uses cookies and analytics tools to understand how visitors use our site. You may disable cookies through your browser settings, though this may affect website functionality.
Where we handle personal information belonging to our clients’ customers as part of delivering a service or automation, we do so only for the agreed purpose and do not use that data independently. This includes data processed through automated workflows, AI tools, or integrations built on behalf of the client.
Clients remain responsible for ensuring their own privacy practices and policies comply with applicable law, including informing their customers about how their data may be processed as part of automated systems.
You may request access to or correction of personal information we hold about you by contacting us at . If you have a privacy concern or complaint, please contact us in the first instance and we will respond within 30 days.
We reserve the right to update this policy at any time at our discretion. Any changes take effect immediately once posted to our website at aschen.com.au/privacy. We encourage you to check back periodically to stay informed of any updates.